Refund and Returns Policy

Last updated: June 2026

This Refund and Returns Policy applies to all purchases made through the ChessTerra Shop at chessterra.com/shop, operated by Haselton Media Group.

Digital Products

All digital products (ebooks, PDF guides, digital downloads) are non-refundable once accessed or downloaded. Please review product descriptions carefully before purchasing.

Physical Products

Physical merchandise (books, chess sets, apparel) may be returned within 30 days of delivery, provided the item is unused, in its original condition, and in original packaging.

To initiate a return, please contact us through our community forum with your order number and reason for return. We will provide return shipping instructions within 2 business days.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping.

Refund Processing

Once a return is received and inspected, refunds are processed within 5–10 business days to the original payment method. You will receive an email confirmation when your refund has been issued.

Non-Returnable Items

Digital downloads once accessed
Items marked as final sale
Gift cards

Contact

For any questions about a return or refund, visit our community forum or reach out through the Shop page.

<div id="puzzlebot-container"></div>

<script src="https://code.jquery.com/jquery-3.6.0.min.js"></script>
<script src="https://cdn.jsdelivr.net/npm/@chrisoakman/chessboardjs@1.0.0/dist/chessboard-1.0.0.min.js"></script>
<script src="https://cdn.jsdelivr.net/npm/@chrisoakman/chessboardjs@1.0.0/dist/chessboard-1.0.0.js"></script>
<script src="https://cdn.jsdelivr.net/npm/@chrisoakman/chessboardjs@1.0.0/dist/chessboard-1.0.0.polyfills.min.js"></script>

<script>
  var board = null;
  var game = new Chess();

  function onDragStart(source, piece, position, orientation) {
    // do not allow dragging when game is over
    if (game.game_over()) return false;

    // only allow white pieces to be dragged
    if (piece.search(/^b/) !== -1) return false;
  }

  function onDrop(source, target) {
    // see if the move is legal
    var move = game.move({
      from: source,
      to: target,
      promotion: "q" // always promote to a queen for example simplicity
    });

    // illegal move
    if (move === null) return "snapback";

    // update the board position
    board.position(game.fen());

    // get a random move from the engine
    window.setTimeout(makeRandomMove, 250);
  }

  // make a random move
  function makeRandomMove() {
    var possibleMoves = game.moves();

    // game over
    if (possibleMoves.length === 0) return;

    var randomIndex = Math.floor(Math.random() * possibleMoves.length);
    game.move(possibleMoves[randomIndex]);
    board.position(game.fen());
  }

  // initialize the chessboard
  function init() {
    var config = {
      draggable: true,
      onDragStart: onDragStart,
      onDrop: onDrop,
      position: 'start'
    };

    board = Chessboard('puzzlebot-container', config);

    makeRandomMove();
  }

  $(document).ready(init);
</script>